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Houseplant Repotting Service

Houseplant Repotting Service

Regular price£5.00

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Useful Information

Plant Bio

Available in store only.

We now offer a houseplant repotting service!

How it works?

Select the pot size your plant needs repotting into and simply drop your plant off in store and choose the store collection option at checkout. We recommend potting up one size only. For example, if your plant is in a ø 12cm pot select the ø 13-17cm option. If you're not sure, feel free to drop us a message or call in to discuss. Your plant will be ready to collect in store from the Tuesday after drop off.

What does the service include?

All repotting includes a new plastic pot for your plant, a fresh potting mix suited to your plants needs and a free plant consultation email to help your plants thrive after repotting. For larger plants (ø 18cm pot and above) we also offer moss poles at an additional cost. If you would like to upgrade to a terracotta pot and saucer, please select that option.3

Do you repot cacti and succulents?

At the moment, no. We aim to offer this service in a few months though.

What if I have more than one plant that needs repotting?

The cost of this service is for one plant to be repotted only. If you have multiple plants that need repotting, please select the required number of plants that need to be repotted.

I have a huge plant that needs repotting and the size I need isn't listed?

For repotting sizes bigger than ø 32cm please drop us an email to info@root-houseplants.com for a quote. We can arrange to collect and re-deliver or we can repot on site.

I have my own pot I'd like you to repot into. What should I do?

That's fine! Just select the pot size at checkout and drop your pot off with your plant.

Can you repot it for me with a moss pole?

Yes! For larger plants (ø 18cm pot and above) we also offer moss poles at an additional cost.

I've been charged for delivery but I'm dropping my plant off at the store?

Make sure you select the store collection at checkout to avoid an unnecessary delivery charge.

Disclaimer: Plants are living things and even with the greatest of care and the use of appropriate potting mediums, they can go in to shock when repotted. We can't guarantee the success of a repotted plant, especially when it involves dividing a plant.

Delivery & Returns

General

Please be aware that your plant may vary from the picture as this is a living item. Variations of shape and colour are perfectly natural and to be expected. We will send you a plant as close to the picture and description as possible. The picture shown is an example of what's in stock unless stated otherwise.

Our plants are sent with a detailed care guide to help you look after them. You must provide the adequate conditions to keep them alive.

Shipping & Delivery

We can only ship within the UK. Orders from abroad cannot be fulfilled and will be cancelled & refunded.

We pack and ship all orders on Mondays, Tuesdays, Wednesdays and Thursdays to prevent plants waiting in transit over the weekend.

We do send all our plants via next day delivery, however couriers can sometimes take longer.

Returns

We guarantee our plants 14 day from receipt. We guarantee to send happy and healthy plants, however, it is your responsibility to care for them and we cannot be held responsible for neglect or mis care. Please send us a picture within 24 hours of receiving your plant and we'll help you out with your issue.

If returning your order, please keep all original packaging and use this to send the plant back to us. This will ensure the plant is kept as safe as possible on its return.

To allow the plant to acclimatise in its new home, there should be no repotting of the plant for a minimum of 14 days after receipt. If any plant has been repotted or a cutting has been taken then we are not able to accept returns.

We are happy to replace your plant if it is very badly damaged in transport. The loss of a leaf in transport on a healthy plant should not generally be cause for any concern. We cannot give a refund for snapped leaves.