Root Houseplants | Indoor House Plants UK | Liverpool
 

Frequently Asked Questions

Shipping & Delivery

We know you want your new plants as quickly as possible.  We pack and ship orders on Mondays, Tuesdays, Wednesdays and Thursdays and offer next day delivery if you place an order before 11am on these days. We don't post plants during the weekend as we don't want the plants sitting in transit for an unnecessary amount of time. Please note due to COVID-19 deliveries may take a little longer than expected.

If place after 11am or over the weekend, delivery will usually take no more than 2-3 working days.  At the moment we only post our plants within the UK. Free delivery on orders over £50.

We take great care to pack our plants safely and securely to ensure they arrive to you how they left us.  We use a variety of packing products depending on the plant and we try to keep all these products as eco-friendly as possible.  

My plant isn't the same as the one pictured?

Please be aware that your plant may vary from the picture as this is a living item. Variations of shape and colour are perfectly natural and to be expected.  We will send you a plant as close to the picture and description as possible.  The picture shown is an example of what's in stock.

Will you help me & answer my questions?

Yes! If you have any questions or need help looking after your plants please take a look at our houseplant blog.
 

When you buy a plant we will email you a care guide full of all the information you need to keep your new baby happy and healthy.

If you need anything which isn't on the blog — feel free to visit our house plant shop in Liverpool for a chat, or you can send us a message on Instagram, ping us an email to
info@root-houseplants.com or fill in our contact form.

My order is a present, can I include a gift message?

Of course! Simply add the items to your basket and at the checkout click on the 'Add a note' button where you can write your message which will be included in the order.

Out of stock items

Unfortunately, we never usually have an exact date of when certain plants will be back in stock. However, we can contact you when the plant becomes available, just send us a message and we will add you to our customer request list! All the more reason to bag a beauty if you see one.

From time to time we also post updates on our social media of exciting deliveries coming up, so be sure to give us a follow! Our online shop is usually updated every Thursday/Friday.

Is my plant harmful to pets?

Some plants are harmful to pets if ingested.  Before buying a plant please do some research and try to position your plant out of reach to avoid any contact.  

My order arrived damaged what do I do?

We try our very best to ensure the safest possible delivery, however, sometimes delivery is out of our control.  If your plant arrives damaged then please send us a picture within 48 hours and we'll happily replace your order or offer you a refund.

Returns policy

We allow returns and exchanges up to 14 days after your purchase date.  Contact us to start a return or exchange.

We guarantee our plants 14 day from receipt.  We guarantee to send happy and healthy plants, however, it is your responsibility to care for them and we cannot be responsible for neglect or mis care.  All our plants are sent with a detailed care guide to ensure you know what's best for your plant.

What kind of packaging do you use?

We aim to send you the healthiest and happiest house plants, this is why so much love and care goes on behind the scenes. Our plants are stored in our custom built temperature controlled greenhouse, and are always hand packed with lots of TLC.

 

We wrap and tie our plants in order to keep the soil in place, they are then packed in our recyclable cardboard boxes and surrounded with packing peas to keep them safe. The peas act as a layer of insulation, so they keep your plants a little warmer too!

 

The peas we use are made from starch and being a raw material, they are suitable for your household compost bin. If you haven't got a compost bin, they can simply be dissolved in water!

Do you ship to Northern Ireland?

Great news – we do! However, at the moment we’re unable to account for this at the checkout. Just send us a message (there’s a handy form on our ‘Contact Us’ page) and we will invoice you for your items and delivery.

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