General
Please be aware that your plant may vary from the picture as this is a living item. Variations of shape and colour are perfectly natural and to be expected. We will send you a plant as close to the picture and description as possible. The picture shown is an example of what's in stock unless stated otherwise.
Our plants are sent with a detailed care guide to help you look after them. You must provide the adequate conditions to keep them alive.
Shipping & Delivery
We can only ship within the UK. Orders from abroad cannot be fulfilled and will be cancelled & refunded.
We pack and ship all orders on Mondays, Tuesdays, Wednesdays and Thursdays to prevent plants waiting in transit over the weekend.
We do send all our plants via next day delivery, however couriers can sometimes take longer.
Returns
We guarantee our plants 14 day from receipt. We guarantee to send happy and healthy plants, however, it is your responsibility to care for them and we cannot be held responsible for neglect or mis care. Please send us a picture within 24 hours of receiving your plant and we'll help you out with your issue.
If returning your order, please keep all original packaging and use this to send the plant back to us. This will ensure the plant is kept as safe as possible on its return.
To allow the plant to acclimatise in its new home, there should be no repotting of the plant for a minimum of 14 days after receipt. If any plant has been repotted or a cutting has been taken then we are not able to accept returns.
We are happy to replace your plant if it is very badly damaged in transport. The loss of a leaf in transport on a healthy plant should not generally be cause for any concern. We cannot give a refund for snapped leaves.
